The Custom Captain Reviews

Thecustomcaptain.com is known for its custom digital boat artwork, where customers can upload a photo of their boat and have it turned into a digital graphic design. This design can then be printed on a variety of products. Among the popular products are performance apparel, heavy-duty cotton hoodies, fitted performance apparel, custom cotton T-shirts, customized tumblers, pint glasses, koozies, dock mats, bucket stickers, and towels. They also offer limited edition items like Americana, camouflage, or captain & crew shirts, and a pet collection that includes dog beds, bandanas, bowls, placemats, and more. Customers have praised the quality of the shirts, the excellent service, and the fast delivery.

Thecustomcaptain.com has a no return policy due to the custom nature of their products, which are personalized for each boat. However, they offer unlimited revisions of your artwork if you're not satisfied. In case of damaged products upon arrival, they provide a 100% replacement for free. For such cases, customers are advised to email a clear photo of the product displaying the issue for further investigation. Regarding their shipping policy, processing and shipping times can vary, but once an order with approved artwork is submitted, it typically takes between 10-14 days to receive your products. This timeframe ensures the quality and longevity of the items ordered.

To track an order from Thecustomcaptain.com, check the tracking information sent to the email address on file once the order ships. Even if items ship separately, each shipment will have its own tracking link. For a detailed view of orders and shipping status, log in to the account on Thecustomcaptain.com. Processing and shipping times vary, but typically it takes 10-14 days to receive products after order submission with approved artwork. Keep an eye on the provided email for the tracking number.

To contact Thecustomcaptain.com, the fastest way is by filling out the contact form on their website. Alternatively, reach out via email at help@thecustomcaptain.com or for partnership inquiries at partnerships@thecustomcaptain.com. For immediate assistance, call their phone number at 617-934-1799 during live support hours, which are Monday through Friday, 8AM-5PM ET. For specific artwork order status, use the 'Find My Artwork' feature on their support page.

The Custom Captain headquarters is located at Marblehead, MA - in the north of Boston. All of their products are printed and shipped in the US, either from Palm Beach, FL, or Danvers, MA facility.

The Custom Captain accepts claims, fix, return & refund on defective or damaged items within 30 days of purchase. In terms of artwork, The Custom Captain also offers unlimited edit requests with additional cost.

Yes, The Custom Captain has done all kinds of vehicles. Customer uploads photo on their digital artwork page and their artists will capture every detail of your vehicle into customer's selected merchandises.

The Custom Captain customer service is available by email at help@thecustomcaptain.com, through direct phone call to (617)-712-2365 Monday thru Friday 8AM-5PM ET or via their web contact form.

It usually takes 5-6 business days for us to turn your boat into a graphic design, which will vary if you have multiple revision requests. Once you approve the artwork, it will totally take 1-2 weeks to print the design onto your merchandise orders plus shipping time.